Terms for online courses
Last updated 3 October 2026
About these terms
These terms apply when you buy an online course, audio or video, from Granary Digital Academy. Days at the barn have their own terms, which we'll publish with the first dates. The courses are sold by Granary Digital Ltd, registered in England and Wales, company number 14155621, registered office Unit 3, The Old Grainstore, Adsdean Farm, Funtington, Chichester, West Sussex, PO18 9DN. You can reach us at studio@granary.digital or on 01243 884993.
Buying a course
Courses are sold through a checkout run by Shopify. Prices include VAT. We sell courses to customers in the UK. Our contract with you starts when we email you to confirm your order.
Getting your course
- Audio courses arrive as your own private podcast feed. We email you the link, usually within a few minutes of your order, and you open it in the podcast app on your phone.
- Video courses arrive as a personal link by email. The link opens the lessons in your browser, with no account or password.
If your email hasn't arrived within an hour, check your spam folder, then email us and we'll sort it.
Your right to cancel
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel a contract for digital content. Because a course can be delivered straight away, at checkout we ask whether you want access immediately and to confirm that you understand the 14-day right to cancel ends once your access starts. If you agree, you can't cancel once the course has been made available to you.
If an order reaches us without that request, you keep the 14-day right to cancel, and your confirmation email will say so. To cancel, reply to that email or email us within 14 days of your order and we'll refund you in full.
If something is wrong
Under the Consumer Rights Act 2015, a course must be as described, fit for purpose and of satisfactory quality. If something is wrong with a course or with your access, tell us and we'll repair or replace it. If we can't, you may be entitled to some or all of your money back. Nothing about the right to cancel affects these rights.
Using your course
- Your course is for your own personal use. Your feed or link is personal to you: please don't share it, and don't copy, resell or publish any part of the course.
- You're welcome to print the workbooks, worksheets and prompt cards for your own use.
- If a feed or link looks as though it has been shared, we may replace it and send you a new one.
- We won't close your access except after a refund or cancellation, or if a feed or link has been misused.
What the courses are, and aren't
The courses teach skills and share how we work. They don't replace professional advice, and none of them is a qualification unless its page says so. Where a course covers safety, such as electrical power on a film set, it is awareness only.
We may correct or improve lessons after you buy. We won't make a change that takes away anything material that you paid for.
Our responsibility to you
If we break these terms or fail to use reasonable care and skill, we're responsible for loss or damage you suffer that is a foreseeable result. We're not responsible for loss or damage that isn't foreseeable. The courses are for personal use, so we're not responsible for business losses. Nothing in these terms limits our responsibility where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
The law that applies
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in the courts there.